Service on Site
Our service portfolio includes all relevant services for the project phases, taking into account service standards and service routines. The goal is to ensure the availability of the desired system functionalities for our customers and to support the success of system usage with our additional services.
With our comprehensive service offerings, we always place special emphasis on the individual requirements of your project and the achievement of your defined goals.
System Replacement
On-site replacement of defective or damaged components
System Inspection
On-site inspection of system components for functionality and fault identification"
System-
UPgrade
Commissioning and programming of replacement components
System troubleshooting
Firmware and software updates, environment cleanup
Unsere Leistungen im Detail
Service
Service planning for the optimal use of available resources to handle existing service orders. Management of travel routes and assignment of qualified service technicians. Strict adherence to all individually agreed SLA requirements.
Maintenance
Preventive and predictive maintenance measures and repairs to maximize the performance, reliability, and availability of equipment and systems. Execution of firmware updates and software upgrades.
Expansion
"Installation and commissioning services for the expansion and functional enhancement of existing system solutions in a retail environment. Integration of additional components and expansion of the existing infrastructure, including data and supply lines.
Renovation & Disposal
Execution of dismantling and disposal services, as well as structural modifications in retail operations as part of a rollback project or within an outsourcing program. Taking over data backups and secure, compliant disposal services.