Remote Service
The fastest and most efficient way of maintenance and troubleshooting for your existing systems.
By setting up and providing a remote access structure, immediate connection is made by the trained system operators. Whether routine checks or Priority 1 service: the "time to react" is reduced to an absolute minimum, and the "time to fix" rate is achieved in about 80% of cases.
Remote Setup
Planning and setup of the access structure for remote maintenance
Remote Deployment
Infrastructure Setup – Operator Workstations and IT
Remote-
service
Execution of remote maintenance and service operations
Remote Support
Telephone Service Support with the Store / Location
Our Services in Detail
Remote Maintenance via VPN
Remote access to existing system components for fault detection and resolution.
Data Analysis
Log files are analyzed, and diagnostic reports are generated from the respective system.
Function Testing
Review of system function histories. Creation of service reports and action recommendations.
Troubleshooting and Test Run
​Programming and configuration services via remote access. Functional testing with the store / location.